Chat start time Jul 27, 2016 10:52:58 PM ESTChat end time Jul 27, 2016 11:09:41 PM ESTDuration (actual chatting time) 00:16:42Operator Jagadish. Delete Adobe Stock from your Creative Cloud membership, Return a membership purchased from a reseller, Manage your membership and payments | Adobe Stock, Southeast Asia (Includes Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam) - English, الشرق الأوسط وشمال أفريقيا - اللغة العربية. If the credit card on your account has expired or the account is in a suspended state, you can't cancel your membership. To cancel a stand-alone Stock membership, do the following: Sign in to your Adobe account. Under Creative Cloud All Apps, select your storage and billing options. Please don’t close the chat window or browser tab since it will end our chat session.Jagadish: Thank you for contacting Adobe Membership Services.Jagadish: Hi Rachel.Jagadish: Nice to have you on chat!Jagadish: How are you doing today?Rachel Lang: Other than the unexpected high cancellation fee, goodJagadish: I understand that you would like to terminate your Adobe Stock — 10 images a month (one-year) membership with us, am I right?Rachel Lang: I would like this cancellation fee removed. I immediately received this chat transcript in my email, as well as a confirmation email with this message: Thank you for contacting Adobe Customer Service. Overall, this was handled VERY quickly, even though they tried to divert me. You may refer to the below URLJagadish: https://www.adobe.com/misc/subscription_terms.htmlJagadish: Taking this into consideration, I can offer you 1 month free so that you can continue using your Adobe membership. This is disgusting. I jumped on Adobe chat immediately. This type of scammy, bleed-them-dry deceptive fees are unbelievable in such a company. Please update your payment details to reactivate it." See our schedule for Ask the Experts LIVE, and get “How To” video live streams, ask questions, and learn new skills!info: You are now chatting with Jagadish. Online Privacy Policy. I’ve always used a standard, owned version of Adobe CS before, but when I heard that Adobe isn’t supporting any version except Creative Cloud, I decided to switch. I am cancelling my account.Jagadish: Okay, please stay online, let me check for an exception.Jagadish: Thank you for your patience.Jagadish: I have a good news for you, I have got an exception from my supervisor to cancel the Adobe Stock — 10 images a month (one-year) subscription with out any fees, Rachel.Jagadish: Hence, I have successfully cancelled the Adobe Stock — 10 images a month (one-year) subscription for you without any fee as an exception and you will get the confirmation email within 24 hours.Jagadish: Is there anything else I can help you with? So I signed into my Adobe account, clicked “cancel membership” and was greeted with this -. I feel like Adobe shouldn’t be pulling this kind of nonsense. Yes, it is being billed monthly now.info: Your chat transcript will be sent to rachellang@(myemail) at the end of your chat.Jagadish: I am really sorry that you were not aware of annual commitment.Jagadish: The subscription was free for only one month.Jagadish: I am really sorry to inform you that if you decide to cancel now, you will have early termination fee.Jagadish: This fee is as per the contract you agreed to at the time of purchase and was mentioned in the terms and conditions as well. Here’s a transcript of my chat. I almost never use stock photos, but for one particular project I found myself needing some. I was under the impression I could try the Adobe stock and see if I liked it, risk freeJagadish: Thank you for the information.Jagadish: What could we have done to help you use the product more?Rachel Lang: The product is fine. I will keep my adobe creative suite account then. Then click Select.

In this case, a message "Your plan has expired. Close examination of the wording shows that there’s more info to be had here, but the wording is close enough to the standard, first month free type situation that I certainly didn’t go looking for loopholes. On the screen that follows, you can choose to keep your plan, continue with cancellation, or chat with customer support. Not only that, but you will only … Legal Notices I signed up, downloaded a few stock photos, and then forgot about it until I noticed that I was being charged $49.00 a month for my Creative Cloud membership, and $29.00 a month for my additional Adobe Stock membership. I just don’t use stock photos often enough to need it.Jagadish: Okay, While these details load, I’d like to know why you first chose Adobe?Rachel Lang: Adobe is industry standard. Adobe is a large, well respected company. Jagadish: The survey takes less than 2 minutes to complete and I would really appreciate your feedback. And to the best of my knowledge, no other information was provided to me in a clear, easy to find manner. https://www.adobe.com/misc/subscription_terms.html, How to Build a Startup Press Kit by an ex-Journalist. is displayed. Um, what!?

Click Edit payment and update your payment details before canceling your membership. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Rachel Lang: I appreciate your assistanceJagadish: You are welcome, Rachel.Jagadish: You may receive an email that will contain a link to complete an optional survey to provide your feedback on our conversation today.

Before you cancel your membership, read the Adobe subscription terms. Well, no problem.

While I was on chat, I was also surfing the Adobe forums about this issue. Jagadish: So, would you like to apply this offer to keep your membership active till the end of the subscription commitment? Like most designers, I use Adobe. Cancellation fee and refunds A refund depends on when you cancel and the type of subscription you purchased. To cancel a stand-alone Stock membership, do the following: Under Plan information, click Manage plan for the plan you want to change. I’m sure that notification of this fee was in the terms and conditions somewhere.   |   Feel free to contact us for further assistance. If you still want to cancel, click Continue. Has this happened to you? You can also chat with Adobe experts live on Twitch. Under Plan information, click Manage plan for the plan you want to change. I remembered that I had seen an advertisement on my Adobe sign in for the new Adobe Stock Photos. We are available 7 days a week, 24 hours a day. I tried it out, and I don’t use it that often. We're sorry to see you go! Seems like a good deal! Was it resolved? This is nuts — I can’t believe what I’m seeing.

Goodbye! Tailwind CSS vs Bootstrap: What’re the Differences? However, it sure wasn’t in plain sight, at any time. We are available 24 hours a day, 7 days a week. You should also know that if you are going to cancel then you need to pay 50% of the remaining cost of your membership for the annual cycle. Nor will you need to pay a cancellation fee. It was when the different options were presented to me that I got the idea. I have successfully cancelled the Adobe Stock — 10 images a month (one-year) subscription for you without any fee as an exception and you will get the confirmation email within 24 hours. Rachel Lang: This is completely unacceptableRachel Lang: I am completely disgusted with Adobe over thisRachel Lang: I have used this product for over 10 years, and this incident takes away all the faith I had in this company as a legitimate businessJagadish: I certainly understand your concern, You know, I’d be upset, too, if that happened to me.Jagadish: However, only for you, if you wish to complete your annual commitment, I can help you with 2 free months, as an exception.Rachel Lang: NO. On the confirmation page, review the terms of the plan, and then click Confirm. However, I’m still really disillusioned over the incident. See a message prompting you to update your payment details? However, if you have already had the Adobe Creative Cloud annual plan for more than 14 days and want to cancel, you will be charged 50% of your remaining contract obligation. I have an Adobe Creative Cloud membership. It’s industry standard. While 50% for Adobe Stock was only $60, the Creative cloud was the $250 I mentioned earlier. I love Adobe creative suite. I signed up for Adobe stock as a free trial and this is very misleading and scam-likeRachel Lang: YesJagadish: Sure, I will look into your account right away to view exclusive offers for your membership.Jagadish: Please stay connected while I check your membership status and savings that you are entitled to .Jagadish: May I know the reason for cancellation?Rachel Lang: I don’t need adobe stock. In the confirmation window, select the reason for canceling from among the given options. I’ll just go do it now. Very shortly afterwards, my account was updated and I’m not longer subscribed to Adobe Stock. Jagadish: Thank you for contacting Adobe. If you proceed with cancellation, you will receive an email confirmation. You can drop Stock from your Creative Cloud membership simply by changing your plan. How To Come Up With a Unique and Memorable App Name. Under Plan information , click Manage plan for the plan you want to change. No indication that this isn’t a standard, run of the mill free trial.

No surprise, there were many, many posts about outraged customers having this exact issue.

Rachel Lang: Thank you very much. By canceling your Adobe Stock subscription, you lose access to any unused licenses. If you’re a designer, you use AdobeRachel Lang: Which is why it’s so disappointing to have these type of scammy situations come upRachel Lang: Adobe is to big and well reputed to have this kind of misleading offeringJagadish: I am pleased to know that.Jagadish: I check and see that you are enrolled with Adobe Stock — 10 images a month (one-year) ordered on 24 May 2016 with the order number AD020651513, that is a annual subscription which gets billed every month automatically. Post questions and get answers from experts. While you wait, you can try our community forums, where experts are available 24 hours a day, 7 days a week to answer your questions. To purchase a Stock plan again, visit the Adobe Stock plans page and sign in to your Adobe account anytime. Selecting a region changes the language and/or content on Adobe.com. I have successfully cancelled the Adobe Stock — 10 images a month (one-year) subscription for you without any fee as an exception and you will get the confirmation email within 24 hours. Thoughts, anyone? If you purchased your membership from a seller other than Adobe, contact that reseller for assistance. If you change your mind, click Keep my plan. Am I right?Rachel Lang: My understanding is that I signed up as a trial, with the first month being refunded and that I could cancel at any time.

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